Coaching Course for Managers: Rise 360
Business Problem: Employee engagement scores dropped by 15% because managers aren't providing actionable feedback during 1:1s.
Solution: A 15-minute Rise 360 module focused on the SBI Feedback Model.
Project Title: The Art of the 1:1: Coaching for Growth
Role: Instructional Designer (End-to-End) Tools: Articulate Rise 360, Storyline, and Canva Target Audience: New and Mid-level Managers
📋 The Challenge
Following an internal audit, it was discovered that employee engagement scores had dropped by 15%. Analysis revealed a significant performance gap: managers were using 1:1 meetings for administrative status updates rather than providing actionable coaching and feedback.
💡 The Solution
I designed an interactive learning experience focused on shifting the manager's mindset from "Project Manager" to "Coach." The course centers on the SBI (Situation, Behavior, Impact) Feedback Model to ensure feedback is objective, actionable, and tied to growth.
🛠️ My Process
SME Collaboration: Simulated Subject Matter Expert (SME) interviews to identify "hidden" nuances and common beginner mistakes not found in standard documentation.
Active Learning: Developed "Spot the Mistake" scenarios comparing ineffective "Status Update" meetings with high-impact "Coaching" sessions.
Assessment: Created a criteria-based reflective quiz to test the learner’s ability to apply the SBI model in real-world scenarios.
Performance Support: Designed a downloadable "1:1 Coaching Compass" Job Aid to provide just-in-time support for managers during high-stakes conversations.
🚀 Key Features
Interactive Scenarios: Learners critique "Bad" vs. "Good" scripts to build analytical skills.
SBI Integration: Practice exercises for transforming vague critiques into actionable feedback.
Tool-Agnostic Design: Focused on behavioral change that applies regardless of the company's specific HR software.
